## Join our Team

About this opportunity:
Service Architecture is responsible for designing and enabling end-to-end autonomous operations by leveraging Automation, Analytics, and AI/ML (AAA) capabilities. The role focuses on creating scalable architectures, driving automation-led efficiencies in service delivery and enabling intelligent decision-making using advanced analytics and AI solutions. The position contributes to improved operational performance by streamlining workflows, implementing intelligent automation, and enabling data-driven service management across Ericsson and customer environments.

What will you do:

• Design and develop robust, scalable architectures for automation, analytics, and AI/ML solutions that address evolving operational requirements for Ericsson and its customers.
• Drive end-to-end autonomous operations use cases using AAA capabilities by co-creating customized solutions that deliver measurable value and differentiation.
• Lead the development, deployment, and lifecycle management of automation solutions and actuations generated from AI/ML models (Insite), aligned with BCSS MSN strategy.
• Define and optimize end-to-end service flows to improve operational efficiency and service delivery outcomes.
• Develop scalable, modular, and reusable architecture designs that support high velocity delivery and align with End-to-End Operations (EOE) objectives.
• Design, develop, and deploy BPMS workflows across contracts to drive operational efficiencies.
• Ensure demands across Automation, Analytics, and AI domains are handled consistently with high accuracy, agility, and delivery speed.
• Contribute to pre-sales engagements and solution design to strengthen Ericsson’s competitive positioning.
• Provide thought leadership by identifying industry trends, best practices, and innovative approaches in automation and AI-driven operations.
• Ensure availability of EOE guidelines, work instructions, and operational documentation to support delivery teams.
• Ensure compliance with local policies including security, trade, travel, and occupational health & safety guidelines.
• Promote Environmental, Health, and Safety (EHS) awareness and compliance across the responsible unit.

What will you bring:

• Bachelor’s degree in Engineering (ECE/CSE/IT) or equivalent; MBA preferred.
• Minimum 8+ years of management experience in a Managed Services environment.
• Proven leadership experience in Automation, Analytics, and AI/ML solution design, development, deployment, and lifecycle management.
• Prior Line Management experience with L1 certification is mandatory.
• Experience in resource planning, team management, and budget management.
Technical Skills :

• Strong understanding of Service Management operations and processes.
• Hands-on experience with MS tools portfolio such as Enable, MATE, RPA, and other in-house automation tools.
• Proficiency in SQL, SQL Server, GCP, BigQuery, Power BI, Tableau, and data analytics platforms.
• Knowledge of AI/ML technologies including actuations, LLMs, and Generative AI applications.
• Experience with Service Management processes including Event Management, Incident Management, Smart Problem Management, Preventive Maintenance, Service Continuity, and FSO.
Behavioral & Leadership Skills

• Strong leadership and change management capabilities.
• Customer-focused with a consultative and business-oriented approach.
• Effective interpersonal and conflict management skills.
• Results-driven with the ability to motivate and lead teams toward achieving strategic goals.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 782049