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LRC Student Services Professional

Full–time

Posted on: 2 days ago

Division of Academic Affairs
  • * Temporary Position with an anticipated 1 year appointment. ** PURPOSE OF THE POSITION: THIS IS A GIFT SUPPORTED POSITION SUBJECT TO ANNUAL RENEWAL OF GIFT FUNDS-NO PERMANENT APPOINTMENT WILL BE REACHED FROM THIS POSITION. RESPONSIBILITIES & DUTIES: Coordinates LRC peer academic coaching program through the following roles and duties: • Promotes and improves LRC peer academic coaching with faculty and other student service units • Processes academic coaching requests; assigns students to appropriate peer academic coaches • Trains peer academic coaches; develops coaching material and updates Academic Peer Coaching Canvas • Provides observation of peer academic coaching • Tracks and assesses the program through surveys to students, coaches, and faculty; reports results to appropriate administrator Provides day-to-day support for center services and programs through the following roles and duties: • Creates reports of weekly center usage data drawn from TracCloud and other internal data tracking systems to support data collection • Assesses, monitors, and recommends center availabilities of ISAs and SAs that effectively distributes subject areas according to center needs and modalities across the semester • Supports placements of tutors with appropriate courses for embedded support • Supports the recruitment of ISAs and SAs; provides support for interviews and the hiring process. • Designs and presents workshops related to subjects supported by the LRC • Supports the promotion of LRC resources and services through pitches and presentations • Provides other center program support duties as assigned. Supports instruction and use of learning technologies used in LRC services through the following roles and duties: • Oversees integration and instructional use of learning technologies in tutoring and/or support of classrooms • Monitors and reviews application of learning technologies; troubleshoot problems; work with LRC staff and stakeholders to improve academic learning with technologies • Develops and delivers workshops to promote academic learning with technologies • Trains tutors how to responsibly and effectively use technologies for academic learning • Provides other learning technologies and instructional duties as assigned. Supports tutor education through the following roles and duties: • Monitors tutor training completion and maintain documentation in support of CRLA level 1 and level 2 certification compliance • Researches and/or develops professional development material to improve tutor education and tutorial sessions • Provides observation of tutoring sessions using a structured rubric and provides formative, supportive feedback to tutors in alignment with LRC training standards. • Provides in-person supervisory support to tutors, student assistants, and LRC visitors during center in-person operational hours, ensuring smooth day-to-day operations and student employee oversight. • Provides on-going coaching and mentorship for ISAs (tutors) and SAs as needed • Supports the writing of performance evaluation of ISAs (Tutors) and SAs at the end of each semester • Provides other tutor education duties as assigned. Education: • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Experience: • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. • One-year of related experience working in a student support service unit. Equivalent amounts of graduate level job-related education may be substituted for the required experience. Knowledge, Skills, & Abilities: • Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned. • Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies. • Evening hours and occasional weekends may be requested. PREFERRED QUALIFICATIONS: Knowledge, Skills, & Abilities: • Strong interpersonal and communication skills to support interactions with students and staff.