Handle inbound & outbound calls in a professional manner Resolve customer queries, complaints, and requests effectively Provide accurate information about products/services Maintain proper call records and update CRM systems Ensure high levels of customer satisfaction and service quality Follow communication scripts and company guidelines Meet daily/weekly performance targets and KPIs Coordinate with internal teams for issue resolution Maintain confidentiality of customer information Adapt to night shift schedules and work discipline

• Experience

1 - 3 Years

• No. of Openings

10

• Education

Graduate (B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Vocational Course, Professional Degree, Certificate/Diploma/Others)

• Role

Customer Service Representative

• Industry Type

Call Centre / BPO / KPO / ITES / LPO

• Gender

Female

• Job Country

India

• Type of Job

Full Time (Night Shift)

• Work Location Type

Work from Office

• Face interview location

info.sjstherise@gmail.com