FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

• Strong Foundation in Banking & Compliance: Gain hands-on exposure to legal and regulatory processes within banking operations. Build domain knowledge that opens career paths in payments, compliance, and risk.
• Learning & Growth Opportunities: Work closely with experienced teams and structured SOP-driven processes. Develop analytical, documentation, and operational skills in a high-impact environment.

Job Details

• Position Title: Lead Analyst – Deposit and Payment Operations
• Career Level: P3
• Job Category: Manager
• Role Type: Hybrid
• Job Location: Bangalore

About the Team:

The Legal Process Operations team supports the bank in handling legal and regulatory requests in a timely and compliant manner. The team works closely with internal business units, compliance, and legal partners to ensure accurate processing of court orders and related documentation. With a strong focus on quality, risk control, and process efficiency, the team plays a critical role in protecting the bank and its customers. The environment encourages collaboration, continuous learning, and process improvement.

Impact

In this role you will be responsible for timely and accurately processing legal documents affecting the Bank at a high level of complexity. Compiles and analyzes documentation related to legal matters such as search and seizure warrants, levies, garnishments, court orders, court summons and other requests. You will assist Legal Process Operations to ensure information is compiled for requesting agencies and in compliance with all applicable laws. Take account in accordance with legal requests. Collaborate with wider business units to mitigate risk of breach or loss to the Bank.

Key Deliverables

• Accuracy and Attention to detail – Reviews subpoenas to interpret confidentiality based on state and federal statutes. Collect and organize all required documentation. Prepare documentation for delivery in a timely and accurate manner. Provide support for Legal Process Operations via email or phone.
• Organization and timeliness – Assist with Legal Orders which are time-sensitive research requests and accurately completed within service level standards. Identify and escalate in a timely manner complex issues or situations that require further analysis or investigation to determine nature of the problem to identify a feasible solution for client.
• Initiative and continuous improvement – Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.
• Business Support- Maintains knowledge of related laws and regulations. Takes appropriate administrative steps to comply with legal requests which may involve seizing client assets, placing holds, closing accounts, and other actions. Processes responses, notification to external parties, and monthly reports. Works closely with Legal Process Operations case owners and Legal team.
• Documentation – Compiles, evaluates and maintains legal or court- related documentation. Ensures accurate tracking and reporting of all requests for compliance purposes, including tracking of incoming and outgoing communications. Analyze and give verbal or written explanations of sources information to internal business partners. Provides copies of necessary documentation for legal stakeholders.
• Compliance – Compliance with all First Citizen Bank regulatory training and ensure these programs and policies are applied consistently across the business. Personally responsible for compliance with all such regulatory and governance programs. Display clear understanding of key risks in processing and aid in identifying and driving implementation of solution.
• Quality Checks - Perform daily internal quality checks to ensure process accuracy and consistency within the process and evaluate patterns for mitigation. Conduct operational Impact analysis on the process.
• Audit Readiness – Ensure procedures are documented as per the organizational standards and the process flow charts are updated and maintained current. Ensure the timely upkeep of metrics and reports as per the business need
• Process Lead – Being first point of contact for the junior associates ensure adequate trainings are provided and analyzing training and cross training needs. Assist junior team members and guide them to meet the deliverables and KIs

Skills and Qualification

Functional Skills:

Analytical and Organizational Skills Strong organizational and time management skills are important as multi-tasking is essential Ability to prioritize effectively Analyzing and understanding of complex legal orders and other requests Strong attention to detail and able to process high volume of work Must have excellent verbal, written and interpersonal communication skills Decision making under pressure. Capability to make sound, time sensitive decisions in high volume and high-risk scenarios. Proactive in escalating potential risks to seniors in the team or manager. Team member Engagement Must be able to work independently in completing assigned duties while also working as a team to keep associates apprised on any changes. Partnering with Legal and Management on escalations Banking & Payments Domain Knowledge:

a. Experience in Banking or Financial Services and court documentation

b. Understanding of bank transactions and processing systems.

Technical/Business Skills:

Education Requirement: Bachelor’s degree in finance, Business Administration, or related field.

Experience Requirement:

• 6-8 years of experience in banking operations, legal process operations, compliance, or back-office financial services.
• Strong hands-on experience in documentation review, data analysis, reporting, and process-driven environments is preferred.
• Exposure to legal order processing, case management tools, or regulatory workflows will be an added advantage.

Data Analytics & Reporting:

• Ability to analyze data and maintain accurate operational reports to support legal process tracking and decision-making.
• Proficiency in MS Excel and reporting tools to manage volumes, status updates, and process metrics.
• Excellent analytical and reporting skills.
• Experience in legal entity management is a strong plus.

Banking & Process Knowledge:

• Basic understanding of banking operations and legal documentation processes such as subpoenas, levies, and court orders.
• Ability to follow SOP-driven workflows with strong attention to detail and accuracy.

Communication & Coordination:

• Strong written and verbal communication skills to interact with internal stakeholders.
• Ability to collaborate effectively across teams and escalate issues appropriately.

Risk & Compliance Awareness:

• Understanding of data confidentiality and regulatory requirements within banking operations.
• Ability to identify exceptions and follow escalation procedures.

Relationships & Collaboration

• Reports to: Manager / Sr. Manager
• Partners: Stake holders and cross functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.