Job Title: Knowledge Management Analyst

Location: Hyderabad, India
Department: Knowledge Management
Career Level: Analyst
Job Type: Full-Time
Work Hours: Night Shift

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The Knowledge Management Analyst is responsible for the creation, enhancement, and maintenance of knowledge base content used by internal teams and external customers. This role ensures the accuracy, completeness, and timely review of knowledge articles while collaborating with SMEs, Legal, Product, and Customer Experience teams. The analyst contributes to operational excellence by improving documentation usability and supporting adoption of KM resources.

Key Responsibilities

• Create, update, and maintain knowledge base articles
• Collaborate with SMEs and internal stakeholders for reviews and approvals
• Coordinate Legal review clarifications and follow-ups
• Promote and solicit new article topics
• Represent KM in applicable project meetings
• Serve as KM ambassador for assigned areas
• Develop and maintain FAQs, SOPs, and other documentation
• Maintain weekly KM reports for project check-ins
• Performs other duties as assigned
• Complies with all policies and standards

Required for All Jobs

Qualifications

Education

• Bachelor’s/master’s degree in human resources, Business Administration, Information Systems, or related field (required)
• Equivalent combination of education and experience in knowledge management will be considered

Experience

• 3+ years of customer experience
• 1+ years of experience in knowledge management (preferred)

Skills & Competencies

• Outstanding written and verbal communication skills
• Ability to work cross-functionally and virtually with global teams
• Strong interpersonal skills and collaborative mindset
• Ability to understand and communicate complex concepts effectively
• Strong project management and organizational skills
• Proficiency with Microsoft Office Suite, PSFT, SFDC, KM tools
• High integrity, resilience, and commitment to quality
• Adaptability to fast-paced and evolving business environments

Preferred Skills:

• Practical experience using generative AI to streamline KM workflows:
• Drafting and refining KB articles, FAQs, and SOPs with tools like Microsoft 365 Copilot, ChatGPT, or similar.
• Converting SME notes/transcripts into structured, reusable content using AI summarization and transformation prompts.
• Running AI-assisted quality checks (tone, clarity, consistency, reading level) and metadata/tagging suggestions.
• Prompt engineering skills: ability to design prompts for role, format, audience, and apply few-shot examples for consistent outputs.
• Ability to define and enforce guardrails for responsible AI use: data privacy, PII handling, and Legal/Compliance alignment.
• Basic analytics on AI usage and content performance (e.g., query-to-article match rate, AI draft acceptance rate, and edit distance to final).

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.