Job Description

Position: Technical Support - Proficient
Company: Inspiroz IT Services Pvt. Ltd.
Location: Ghansoli, Navi Mumbai

Position Background: Inspiroz is searching for an experienced Technical Support Engineer- Proficient to join our team for one of our clients. Technical Support - Proficient will be responsible for providing remote technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention.

Job Duties (including but not limited to):

• Be able to install, configure, troubleshoot and resolve technical issues properly
• Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift
• Provide excellent customer support and technical services remotely
• Take ownership of tasks and follow through to ensure complete resolution
• Experience working in a team-oriented, collaborative environment

What Our Ideal Candidate Will Bring:
The successful candidate should have a bachelor’s degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred

• Minimum 2+years of outstanding customer service experience
• Minimum 2+ years of technical support/Desktop support
• Strong/Advanced working knowledge of:

o Windows Server and Desktop Devices

o Apple Devices (Macs, iPad, iPhone)

o Understanding Remote access tools such as Automate

o Knowledge of a ticketing system like ConnectWise Manage

o Active Directory, File & Printer Servers

o Office 365/Google Suite Administration

o Networking & Network Switches

o Hardware and Software Installations/Troubleshooting

Basic working knowledge of:

• Windows Devices
• Apple Devices
• Understanding Remote access tools such as TeamViewer, MSP anywhere, LogMeIn, AnyConnect
• Knowledge of a ticketing system like ConnectWise Manage
• Office 365/Google Suite Administration
• Networking basics
• Hardware and Software Installations/Troubleshooting

Skills:

o A positive personality, attitude, happy and a team player

o Excellent customer service skills

o Advanced hands-on technical support skills

o Excellent verbal and written communication skills

o An eagerness to learn with a passion for technology

o Ability to work in a 24/7 (Rotational) shift-based environment.

Company Background:

Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose. At Inspiroz, we solve charter and independent schools’ technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each school’s technology environment through various phases of evolution and growth. We do cater to small to medium businesses, but they are more legacy clients at this time under the ACS umbrella.

Mission: We help schools and kids succeed.

Vision: We deliver creative, high-quality technology solutions for schools and education-focused organizations.

Inspired by our core values of: Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate.

To learn more, please visit www.inspiroz.com

Interested candidates can share their resume on samruddhi.s@inspirozit.com

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person