Core responsibilities

• Customer support: Answer calls, assist with service or product questions, and help customers with issues related to their accounts or orders.
• Problem-solving: Troubleshoot problems, resolve complaints, and follow up with customers to ensure their issues are fully resolved.
• Sales and orders: Place orders, process payments, and identify sales opportunities by recommending products or services.
• Data management: Document all call details, update customer information in a database, and maintain accurate records using CRM software.

Key duties

• Following communication scripts and adapting them as needed.
• Identifying customer needs and providing solutions.
• Escalating complex issues to supervisors or other departments.
• Maintaining a professional and courteous tone.
• Meeting or exceeding performance targets, such as call volume and customer satisfaction goals.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person