Summary
We are a growing e-commerce clothing brand operating on a made-to-order model. We are seeking an
Inventory & Dispatch Coordinator to manage end-to-end inventory control and dispatch operations. This
role serves as a critical link between Supply Chain, Production, Dispatch, and Customer Care teams,
ensuring accurate stock management, timely order fulfillment, and smooth customer communication.
Key Responsibilities
Inventory & Stock Management

• Maintain accurate and up-to-date inventory records for:
• Fabrics (raw materials)
• Readymade sarees
• Artwork products
• Bulk stock
• Returns and exchanges
• Track fabric consumption against confirmed orders and production plans
• Record and monitor all stock movements, including inward, outward, damaged, returned, and

exchanged items

• Ensure minimum stock levels are maintained and proactively raise replenishment alerts
• Coordinate with the Supply Chain team to ensure timely availability of fabrics and materials

Dispatch & Order Coordination

• Coordinate closely with the Dispatch team to ensure timely and accurate order fulfillment
• Act as the primary point of coordination between Dispatch and Customer Care teams
• Share real-time updates on dispatch status, shipment tracking, and delivery timelines
• Support resolution of dispatch-related issues, including delays, RTOs, returns, and exchanges
• Ensure all customer-facing information related to orders and inventory is accurate and consistent

Customer Support & Issue Resolution

• Assist the Customer Care team with order status inquiries and dispatch-related concerns
• Coordinate with internal teams to resolve customer complaints related to inventory or dispatch
• Ensure smooth closure of customer issues with proper documentation and follow-up Reporting & Documentation

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,054.00 per month

Work Location: In person