JOB TITLE:
Customer Service Agent (Global)
Education- Graduate
Experience- 4.5+ years
Should have good English communication for US process
Rotational shift as per client demand

Location :
Onsite Mumbai - Goregaon

JOB SUMMARY / POSITION OBJECTIVE:

KEY RESPONSIBILITIES
Provide 1st level support via several multi-media channels during live and non-live operations
Provide 2nd level support during live and non-live operations.
Deliver clear, concise, and grammatically correct communication with customers, demonstrating a strong command of the English language.
Provide first contact resolution of each new query where possible
Ensure a consistent level of excellent service is delivered to all customers
Demonstrating an empathetic manner throughout all customer interactions
To ensure that targets set for quality and productivity are met or exceeded
Continuously deepen your knowledge and stay consistently updated on the products and services your team supports.
Continuously deepen your knowledge and stay consistently updated on the processes and tools your team uses.
Provide prompt, timely, comprehensive, and transparent feedback on products, services, tool configurations and processes.
Ensure SLAs, KPIs and other customer metrics are achieved
Liaise with internal and 3rd-party customer payment, subscription and account services