Job Description

- An International Customer Service Back Office role involves providing support to global customers and internal teams without direct phone interaction.
- The primary responsibilities include managing customer inquiries, complaints, and requests received via email, tickets, or internal systems.
- This position requires strong organizational skills and attention to detail to accurately process and document customer information and transactions.
- The executive is responsible for a variety of tasks such as data entry, order processing, account management, and resolving billing or technical issues that do not require direct customer contact.
- They are expected to collaborate with different departments, such as sales, finance, and logistics, to resolve complex issues and ensure customer satisfaction.
- This role is crucial for maintaining efficient operations and providing seamless support behind the scenes for a global clientele.