Job Description

As an Intern in Customer Support, you will be an integral part of our technical team, providing front-line support to our clients. Your role will involve assisting with various customer inquiries, troubleshooting, and ensuring a positive customer experience. This is a great chance to develop your skills in a fast-paced, dynamic environment. You are required to work during night shifts supporting US (EST and PST) customers.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Troubleshoot and resolve customer issues, utilizing your problem-solving skills.
• Maintain a high level of customer satisfaction through effective communication.
• Collaborate with the cross functional teams to ensure smooth operations.
• Document and update customer support tickets and knowledge base.
• Learn and adapt to new technologies and systems.
• Provide feedback and suggestions to improve support processes.
• Ensure data privacy and security practices are followed.

Qualifications

• Bachelor's degree in a relevant field.
• 0 to 1 years of experience in a customer support role (fresh graduates are encouraged to apply).
• Strong proficiency in .Net and SQL.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Analytical mindset with problem-solving abilities.
• Attention to detail and a customer-centric approach.
• Basic understanding of contract management (an asset).
• Willingness to learn and adapt to new technologies.
• Proficiency in English, both written and verbal.

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.