Greetings from Infosys BPM Ltd.,

We are hiring candidates for Customer Support and Service Desk - Voice Process for Bangalore, Pune and Mysore Location.

Please find below Job Description for your reference:

Job Location: Bangalore, Pune and Mysore

Skills - Customer Support and Service Desk - Voice Process

Education - Full time Graduates

Experience - 0 - 1 Year

Work from office .

Service Desk

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid
• Preferred Qualifications: Any Graduate

Customer Service

Job Description : Process Executive

Key Responsibilities:

- Provide first-level resolution to the customers

- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.

- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.

- Build rapport with customers through active listening, effective communication, and attention to detail.

- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.

- Document and track customer interactions and technical issues in the service management system.

- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.

- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid
• Preferred Qualifications: Any Graduate
• - Additional certifications in customer service/upskilling

If interested, please share yourr Updated Rsume with below details to [HIDDEN TEXT]

Name:

Email & Mobile Number:

Graduation:

Date Of Birth:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Flexible with Night Shift:

Ready for Walkin:

Thanks & Regards,

Infosys BPM

Talent Acquisition | INFY HR