Information Technology Technician

Full–time

Posted on: a month ago

As an Information Technology Technician at KR Mangalam School, you will play a crucial role in supporting the school's IT infrastructure and ensuring smooth technological operations across campus facilities. With a minimum of 4 years of hands-on experience in IT technical support or related roles, you will need to have strong proficiency in network troubleshooting and technical support. Your responsibilities will include managing and maintaining biometric attendance systems, hardware maintenance, printer setup, and smartboard installation and maintenance. Your analytical thinking and problem-solving skills will be essential in managing multiple IT issues simultaneously while prioritizing academic needs.

**Key Responsibilities:**
- Provide effective network troubleshooting solutions to ensure uninterrupted connectivity within the campus IT infrastructure.
- Deliver technical support for end users, addressing software, hardware, and system challenges related to day-to-day school operations.
- Install, configure, and maintain biometric attendance devices, ensuring accurate and continuous functioning for staff and students.
- Take responsibility for comprehensive hardware maintenance, performing diagnostics and repairs on computers and related hardware.
- Manage printers across the campus, handling installation, routine servicing, troubleshooting, and supply management.
- Deploy, configure, and provide ongoing support for smartboards and classroom technology to facilitate interactive learning environments.
- Document IT service requests, resolutions, and keep accurate records in compliance with school policies.
- Coordinate with external vendors or technical partners when advanced repair or maintenance is required, ensuring quick resolution of issues.

**Qualifications and Skills:**
- Minimum 4 years of hands-on experience in IT technical support or related roles in a dynamic organization.
- Strong proficiency in network troubleshooting (Mandatory skill), with proven ability to resolve connectivity issues across multiple devices and platforms.
- Thorough understanding and experience in technical support (Mandatory skill), providing prompt solutions to hardware, software, and system queries.
- Practical expertise in managing and maintaining biometric attendance systems, including installation and troubleshooting (Mandatory skill).
- Solid knowledge of hardware maintenance, capable of diagnosing and repairing desktops, laptops, and peripheral devices.
- Demonstrated ability in printer setup, configuration, routine maintenance, and resolving common printer-related issues efficiently.
- Hands-on experience in installing, configuring, and maintaining smartboards and associated educational technology equipment.
- Analytical thinking and problem-solving skills to manage multiple IT issues simultaneously while prioritizing academic needs. As an Information Technology Technician at KR Mangalam School, you will play a crucial role in supporting the school's IT infrastructure and ensuring smooth technological operations across campus facilities. With a minimum of 4 years of hands-on experience in IT technical support or related roles, you will need to have strong proficiency in network troubleshooting and technical support. Your responsibilities will include managing and maintaining biometric attendance systems, hardware maintenance, printer setup, and smartboard installation and maintenance. Your analytical thinking and problem-solving skills will be essential in managing multiple IT issues simultaneously while prioritizing academic needs.

**Key Responsibilities:**
- Provide effective network troubleshooting solutions to ensure uninterrupted connectivity within the campus IT infrastructure.
- Deliver technical support for end users, addressing software, hardware, and system challenges related to day-to-day school operations.
- Install, configure, and maintain biometric attendance devices, ensuring accurate and continuous functioning for staff and students.
- Take responsibility for comprehensive hardware maintenance, performing diagnostics and repairs on computers and related hardware.
- Manage printers across the campus, handling installation, routine servicing, troubleshooting, and supply management.
- Deploy, configure, and provide ongoing support for smartboards and classroom technology to facilitate interactive learning environments.
- Document IT service requests, resolutions, and keep accurate records in compliance with school policies.
- Coordinate with external vendors or technical partners when advanced repair or maintenance is required, ensuring quick resolution of issues.

**Qualifications and Skills:**
- Minimum 4 years of hands-on experience in IT technical support or related roles in a dynamic organization.
- Strong proficiency in network troubleshooting (Mandatory skill), with proven ability to resolve connectivity issues across multiple devices and platforms.
- Thorough understanding and experience in