Role Overview

The Guest Relations Executive will be responsible for delivering premium hospitality services to patients and their families, ensuring a warm, comfortable, and supportive environment throughout their hospital stay.

This role focuses on guest experience, comfort, and service excellence, similar to hospitality standards in luxury hotels.

Key Responsibilities1. Patient Welcome & Assistance

• Welcome patients and visitors warmly at the hospital.
• Assist patients with admission and room allocation.
• Escort patients and families to their rooms when required.

2. Patient Comfort & Experience

• Regularly check patient rooms to ensure comfort.
• Coordinate with nursing staff for patient requirements.
• Ensure cleanliness and proper room setup.

3. Guest Relations

• Address patient or family concerns politely.
• Ensure a pleasant and reassuring environment for expecting mothers.
• Provide information about hospital services and facilities.

4. Service Coordination

• Coordinate meals, housekeeping, and other hospitality services.
• Assist in smooth patient discharge and feedback collection.

5. Hospital Ambience & Presentation

• Ensure reception and patient areas maintain premium hospitality standards.
• Maintain personal grooming and professional appearance at all times.

Candidate Profile

Preferred background:

• Hotel Management / Hospitality
• Aviation / Ground Staff
• Front Office Executive
• Customer Service Executive

Skills Required

• Excellent communication skills
• Pleasant personality and grooming
• Strong interpersonal skills
• Ability to handle patients and families with empathy
• Basic computer knowledge

Experience

Preferred: 1–3 years experience in hospitality, hotels, or guest services

Freshers from hotel management institutes may also apply.

Work Environment

• Professional and respectful workplace
• Luxury maternity hospital environment
• Opportunity to deliver hotel-like hospitality in healthcare

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,046.18 per month

Work Location: In person