## Grow with us

About this opportunity:

The Head of Service Delivery – Growth will lead strategic service delivery for Mobile Financial Services (MFS) and FinTech platforms deployed on AWS Cloud, ensuring successful platform deployments, customer satisfaction, and business growth across multiple markets.

The role focuses on delivery excellence, customer engagement, and scalable platform deployment while working closely with product, engineering, and sales teams to drive growth. Experience in SaaS environments and familiarity with operational frameworks is desirable, though the role is not responsible for day-to-day operational management.

What you will do:

Strategic Service Delivery

· Lead end-to-end delivery of fintech and mobile financial service platforms across global customers.

· Ensure successful solution deployment, integration, and delivery governance.

· Drive delivery excellence through structured program management, risk mitigation, and quality assurance.

Customer Success & Business Growth

· Build and maintain strong relationships with telecom operators, banks, and financial institutions.

· Act as a trusted advisor for fintech platform deployments and digital transformation initiatives.

· Identify opportunities for service expansion, new deployments, and revenue growth.

Cloud Platform Delivery

· Lead delivery of AWS-based fintech platforms and digital payment ecosystems.

· Collaborate with engineering and DevOps teams to ensure scalable, secure, and high-performing implementations.

· Ensure best practices in cloud deployment, platform integration, and service readiness.

FinTech Domain Leadership

Oversee delivery of solutions such as:

· Mobile wallets

· Digital payment platforms

· Agent banking systems

· Remittance platforms

· Merchant payment ecosystems

Ensure integration with core banking systems, telecom infrastructure, payment networks, and regulatory frameworks.

Governance & Stakeholder Management

· Lead delivery governance forums and executive reporting.

· Partner with sales, product, and engineering leadership to align delivery with business objectives.

· Manage relationships with senior stakeholders across customer organizations.

Leadership

· Lead and mentor delivery managers, solution architects, and program leaders.

· Foster a high-performance culture focused on customer success and innovation.

## Join our Team

Skills you bring :

Qualifications & Experience

· Bachelor’s or Master’s degree in Engineering, Computer Science, or Information Technology.

· MBA or equivalent business qualification preferred.

· 15+ years of experience in IT, Telecom, or FinTech delivery environments.

· 5+ years in leadership roles managing complex delivery programs or service organizations.

· Strong experience in Mobile Financial Services, digital payments, or fintech platforms.

· Experience with AWS cloud-based deployments.

· Experience with SaaS platforms is desirable.

· Understanding of operational support models is an advantage but not part of the core role responsibilities.

Key Competencies

· Strategic Service Delivery Leadership

· FinTech & Digital Payments Expertise

· Cloud Platform Deployment (AWS)

· Customer Relationship Management

· Program & Transformation Management

· Global Stakeholder Engagement

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 782493