• 1.Responsible for Front Desk operations and Business Centre operations. • 2.Meet, greet and direct guests who enter the lobby area. • 3.Ensure that all guest queries and incidents are responded to promptly and to the satisfaction of the guest. • 4.Handling all guest requests and complaints. • 5.Handling all VIP amenities and Amenity voucher, handling of courtesy calls of guests. • 6.Taking Check in Check out • 7.Following and maintaining the log book, so the next shift can follow up. • 8.Coordinate with Manager, and ensure proper running of the hotel during the shift. • 9.Ensure a very high level of guest service is constantly maintained for reception, lobby area. • 10.Comply with hotel security, fire regulations and all health and safety legislations. • 11.Demonstrate a thorough understanding of all facilities and services provided within hotel and identify opportunities for up selling and promoting when appropriate.