Guest Relations & Service Opeations Associate

india, Telangana, Hyderabad

Full–time

Posted on: 2 days ago

We are a cozy neighbourhood cafe for art, books, coffee. Paired with comfort food for the soul. As a small business founded by two women in 2024 we are seeking a passionate team player to join us!

Location: Nallagandla, Hyderabad

Job Description:

Lead guest relations & interactions to explain about our offerings
Manage guest orders, billing & POS
Coordinate timely service delivery via F&B team while being hands on in peak hours
Address guest escalations & negative feedback with apt resolutions
Enable online platforms reviews and manage responses
Maintain transactions and accounts tracker
Manage inventory process with F&B team
Advise founders on enhancing quality and experience based on floor supervision

Languages: English and Hindi or Telugu