Job Summary

IndiGo Airline is seeking dynamic, customer-focused individuals to join our Airport Operations and Customer Services (AO&CS) team as Ground Staff – Check-in & Boarding Desk Support. This role is critical in delivering seamless passenger services, including efficient check-in, accurate boarding assistance, and timely customer handling at the airport. You will be the face of IndiGo at our counters, ensuring every passenger enjoys a smooth, safe, and courteous experience.

Key Responsibilities

• Welcome passengers and assist them with check-in processes, verifying travel documents and issuing boarding passes.
• Manage baggage tagging and ensure compliance with weight and security regulations.
• Guide and escort passengers through security checks, boarding gates, and final boarding procedures.
• Provide clear information to passengers on flight schedules, delays, and boarding times.
• Coordinate with other ground and flight operations teams to ensure timely aircraft turnaround.
• Resolve customer queries and complaints at the terminal with professionalism and empathy.
• Follow all airport safety, security, and service protocols as per DGCA and airline standards.
• Monitor and update passenger records in the airport management systems.
• Support special assistance requirements for unaccompanied minors, elderly travelers, and passengers with reduced mobility.
• Maintain professional appearance, grooming standards, and adherence to company uniform policy.

Required Skills and Qualifications

• Minimum 10+2 (Higher Secondary) pass from a recognized board (Graduation preferred).
• Proficient in English and Hindi; additional regional language is a plus.
• Good communication, interpersonal, and customer service skills.
• Basic computer proficiency for data entry and passenger system use.
• Ability to work efficiently in high-pressure airport environments.
• Strong team player with a professional demeanor.

Experience

• 0 to 2 years of relevant experience in customer service, preferably in aviation, hospitality, or travel industries.
• Freshers with strong communication and customer service potential are welcome to apply.
• Prior experience in check-in, ticketing, or airport handling operations is an advantage.

Working Hours

• Rotational shift-based schedule, including weekends, public holidays, and night shifts.
• Shift duration typically ranges between 8 to 9 hours, subject to flight schedules.
• Must be flexible and available for early morning or late evening shifts depending on operational requirements.

Knowledge, Skills, and Abilities

• Familiarity with airport check-in systems, boarding procedures, and aviation regulations (training will be provided).
• Strong problem-solving skills to handle passenger concerns tactfully and efficiently.
• Adaptability to fast-paced, dynamic airport environments.
• Polished grooming and personal hygiene in line with airline image standards.
• Commitment to safety, punctuality, and operational efficiency.

Benefits

• Competitive monthly salary with shift allowances.
• Free/discounted air travel for employees and family (as per airline policy).
• Health insurance and accident coverage.
• Performance bonuses and career growth opportunities.
• In-house training and certification from IndiGo Aviation Academy.
• Uniform and grooming allowance.
• Employee wellness and support programs.

Why Join IndiGo?

At IndiGo, we believe in empowering our employees through training, teamwork, and a vibrant work environment. As Indias leading airline, we take pride in our operational excellence, customer-first approach, and diverse workforce. Whether you are starting your aviation career or looking to grow in the industry, IndiGo offers unmatched opportunities to fly higher with a brand that sets industry benchmarks.

How to Apply

Interested candidates are encouraged to apply online through the official IndiGo careers portal.
Alternatively, you can attend our walk-in interviews held at designated recruitment locations (check website for details).
Please carry your updated resume, passport-size photographs, and a copy of government-issued ID proof.

Note: IndiGo does not charge any fee at any stage of recruitment. Beware of fraudulent job offers.