Customer Support Executive We are looking for dynamic, customer-focused individuals to join our team in Malad, Mumbai. Key Responsibilities • Customer Interaction: Handle inbound/outbound calls • Issue Resolution: Resolve customer queries and complaints professionally at the first instance. • Documentation: Accurately record customer interactions and feedback in the CRM system. Eligibility Criteria • Education: • Graduates (Any stream) – Freshers are welcome! • Undergraduates – Minimum 6 months experience in a BPO process required. • Immediate Joiners required. • Comfortable with Rotational Shifts (24/7 environment). • 5-day working week with 2 rotational week-offs. Work Location: Malad, Mumbai. Required Skills • Communication: Fluency in English and Hindi is mandatory. • Soft Skills: Strong active listening, empathy, and ability to handle high-pressure situations. • Technical: Basic computer proficiency and decent typing speed.