- Responsible for maintaining financial integrity of the APAC & EMEA Card Member Credit Balance Refund process. - Be able to gain detailed understanding of end to end accounting, inputs, processes, controls, process flows, metrics, risks, SLAs and output of the process - Work closely with business partners (Servicing teams within GPS & CFN) to clear the daily/monthly financial transactions, drive process efficiency and proactively highlight any exposure - Be able to proactively highlight, communicate and mitigate risks. - Monitor the trending of the Balance Sheet accounts managed and work with different stakeholders to identify and fix the RCA - Ability to drive self and team goals with continuous focus on process improvement. - Demonstrate effective pro-activeness, transformational mindset as well as strong analytical skills. - Ability to manage multiple projects to support enterprise goals. - Effectively coordinate with technology for development / automation opportunities - Ensure compliance with prevailing policies and procedures besides contractual and regulatory requirements as applicable. - Conduct inter-system reconciliation and ensure accurate fund allocation for transactions - Collaborate with agents, counterparties, and clients to resolve queries and discrepancies promptly - Handle various stages of financial product life cycles, including KYC, reference data management, and document capture - Timely escalation of outstanding issues to clients - Forecasting, Planning, and Reporting - Assist the onshore services team in monthly / quarterly forecast and annual planning processes. - Ensure accurate and timely completion of reporting deliverables in advance of Quarterly Business Reviews, MBRs, etc. - Responsible for discussing plan and forecast numbers, and then load in the system after consulting with the business leaders. - Responsible for reporting Actuals, comparing them with plan/latest forecast and providing commentary for major variances. - Should be able to give heads up to the leaders with respect to any unforeseen expenses. - Preparation of internal and client reports as per process requirements - Ensure accurate & timely monthly closure as per defined process and accounting guidelines. - Submit inputs timely and accurately to relevant stakeholders i.e. circles/business team/ auditors. - Follow Internal Control compliance for process related accounting guidelines and control checks. - Prepare P&L variance/provision and actualization along with reporting schedules and other MIS. - Prepare data for Quarterly Statutory Audit and Internal Audit. - Review of work done and driving open issues for closure during off peak days.