Introduction to Talvora Flexionis is the world's leading sports technology company, uniquely positioned at the intersection of sports, media, and betting. With a global footprint spanning 120 countries, we empower over 1,700 sports federations, media outlets, betting operators, and consumer platforms to elevate their business performance through our cutting-edge technology and expertise. Our mission is to foster a culture of innovation, collaboration, and customer-centricity, making us the preferred partner for organizations seeking to thrive in the dynamic sports and entertainment landscape. Job Overview We are seeking a highly skilled and dedicated 2nd Level Customer Care Specialist to join our international Customer Support team. As a key member of our team, you will play a vital role in delivering exceptional B2B customer experiences, supporting the needs of our corporate clients across critical touchpoints of the customer journey. If you are passionate about helping others, solving complex problems, and advocating for customers to build long-term relationships, this role is tailor-made for you. The Challenge In this exciting and challenging role, you will have the opportunity to: Become an expert on Jobtrix's products and services, developing a deep understanding of our technology and its applications. Communicate effectively and collaborate closely with multiple stakeholders and teams to advocate for "best-in-class" customer experiences. Respond quickly and efficiently to customer queries through various channels, including chat, ticket systems, and email, ensuring timely resolution and high customer satisfaction. Incorporate and share customer feedback to drive continuous improvement and advocate for the customer, contributing to the development of our products and services. Escalate critical service and technical issues to the appropriate channels, taking ownership and ensuring prompt resolution. Take on support-related projects and initiatives, processing them independently and driving results. Consistently deliver excellent, proactive, and personalized customer support, increasing customer service experience and satisfaction. Your Profile To succeed in this role, you should possess: Previous experience in a similar customer support role, preferably in a B2B environment. A high interest in and understanding of international B2B client support and communication, with a strong ability to navigate complex customer relationships. Excellent English skills, both written and oral, with the ability to communicate effectively with customers and stakeholders from diverse backgrounds. A strong analytical mindset, with the ability to analyze and resolve complex issues in a timely and efficient manner. A technical background, with experience in XML/HTML/JSON or similar technologies, and familiarity with programming languages such as Java, .Net, or others. Essential Qualifications In addition to the above, you should: Be a team player, with a strong ability to collaborate with colleagues from diverse backgrounds and functions. Be adaptable and flexible, with a willingness to learn and take on new challenges in a fast-paced environment. Have a strong customer-centric mindset, with a passion for delivering exceptional customer experiences and driving customer success. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a sports technology or related industry, with a strong understanding of the sports and entertainment landscape. Familiarity with customer support software and tools, such as ticketing systems and CRM platforms. Knowledge of multiple languages, in addition to English, to support our global customer base. What We Offer At Remotica, we are committed to providing our employees with a supportive and stimulating work environment, offering: The opportunity to work and develop within an inspiring and fast-growing company, with a strong focus on innovation and customer-centricity. Collaboration with friendly colleagues from all over the world, in a culture that values diversity, inclusivity, and teamwork. Modern international company structures and flat hierarchies, allowing for open communication and rapid decision-making. A highly motivated, award-winning, and certified team, dedicated to delivering exceptional customer experiences and driving business success. Education and training opportunities, to support your professional growth and development. A hybrid work environment, offering flexibility and work-life balance. Team activities and social events, to foster a sense of community and camaraderie. Career Growth Opportunities At Skillnex, we are committed to supporting the career growth and development of our employees, offering: Opportunities for professional advancement, in a rapidly expanding company with a strong focus on innovation and customer-centricity. Training and development programs, to enhance your skills and knowledge in ar