• *Job Description**
• *Eligibility**

Bachelors Degree in Communication/Mass Communication/Journalism/Multi-Media/ Animation & VFX or Bachelors in Business Administration.

• *Experience**
• Minimum 2 years
• Experience in Social Media Management and Online Reputation Management) within Govt/Semi-Govt/Private Institutions/Firms
• Experience including but not limited to Facebook, YouTube, Instagram, Twitter, KOO, LinkedIn and Public App.
• Good command over Hindi and English languages
• Knowledge of Google Analytics
• Strong understanding of complaint resolution mechanism
• Well-verse with MS Office, official email communication and internet use
• Good issues resolution and reporting skills
• *Age limit**

Upper Age Limit shall be 35 years

• *Roles & Responsibilities**
• Analysing and Monitoring social media metrics & trends.
• Closely monitor latest social media advertising programs and tools.
• Communicate with Residents on social media, including responding to queries, posts and direct messages in a timely manner as per defined daily/weekly targets.
• Grievance Response & Escalation to appropriate Functional Wing/Business Division.
• Tracking & closing query tickets.
• Preparation of MIS Reports.
• Acts as owner and primary resource for Social Media Management and provides suggestions on how to continuously improve the services.
• In-depth knowledge of and experience in implementing online and social media marketing best practices.
• Work with content, product and the larger marketing team to deliver on social media calendar and drive key metrics on social media.
• Coordinating with Regional offices for the regional news, content & videos.
• Social Media research & reporting.
• Updating the content of Standard Response Templates regularly.
• Provide assistance like Secretariat assistance, clerical function etc. to the higher and middle management on requirement basis.

Note: Candidates should have knowledge of computers, PPT & Excel, Complaint Management, Video conferencing.