• *Job Description** • *Eligibility** Bachelors Degree in Communication/Mass Communication/Journalism/Multi-Media/ Animation & VFX or Bachelors in Business Administration. • *Experience** • Minimum 2 years • Experience in Social Media Management and Online Reputation Management) within Govt/Semi-Govt/Private Institutions/Firms • Experience including but not limited to Facebook, YouTube, Instagram, Twitter, KOO, LinkedIn and Public App. • Good command over Hindi and English languages • Knowledge of Google Analytics • Strong understanding of complaint resolution mechanism • Well-verse with MS Office, official email communication and internet use • Good issues resolution and reporting skills • *Age limit** Upper Age Limit shall be 35 years • *Roles & Responsibilities** • Analysing and Monitoring social media metrics & trends. • Closely monitor latest social media advertising programs and tools. • Communicate with Residents on social media, including responding to queries, posts and direct messages in a timely manner as per defined daily/weekly targets. • Grievance Response & Escalation to appropriate Functional Wing/Business Division. • Tracking & closing query tickets. • Preparation of MIS Reports. • Acts as owner and primary resource for Social Media Management and provides suggestions on how to continuously improve the services. • In-depth knowledge of and experience in implementing online and social media marketing best practices. • Work with content, product and the larger marketing team to deliver on social media calendar and drive key metrics on social media. • Coordinating with Regional offices for the regional news, content & videos. • Social Media research & reporting. • Updating the content of Standard Response Templates regularly. • Provide assistance like Secretariat assistance, clerical function etc. to the higher and middle management on requirement basis. Note: Candidates should have knowledge of computers, PPT & Excel, Complaint Management, Video conferencing.