Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Operations

Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
Grasp, comprehend & explicit the training period with relevant tollgate scores.
Attend all team briefing/meetings/coaching on a timely basis.
Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
Adhere to Company Code of Conduct & policies laid by the HR.
Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned).
On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Graduate Any non-technical discipline (BA, B.com, BBA, B.sc, BCA etc) – 3 Years wit