About the Role

As a leader on the Product Engineering team, you’ll guide teams to build products that enable Customer Experience teams to train AI agents. Your team will develop cutting-edge methods to extract product insights from the treasure

 trove of unstructured data generated through conversations with end users.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges, builds elegant solutions that scale to millions of users, and creates automation

 that prevents problems before they happen.

In this role, you will

· Lead a team to design an AI agent building platform that supports Customer Experience teams in training AI agents

· Develop techniques for extracting insights from unstructured conversational data that drive product decisions

· Build automation that monitors and detects issues across hundreds of millions of interactions

· Break down ambiguous product ideas into clear, iterative milestones and roadmaps.

Your background looks something like this

·  Have 3+ years of engineering management experience

·  Have 5+ years of industry experience in software engineering

·  Proficiency with Typescript, Python and asynchronous programming

·  A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary Even better

·  Prior experience working with multi-modal models