Email Support Executive is a non-voice customer service professional responsible for managing and resolving customer inquiries, complaints, and technical issues primarily through asynchronous email communication. Key Responsibilities

• Customer Interaction: Respond to user queries and concerns promptly using clear, professional, and empathetic written communication.
• Issue Resolution: Troubleshoot product or service problems, determine root causes, and provide step-by-step solutions.
• Queue Management: Prioritize email tickets to meet defined Service Level Agreements (SLAs) and response time targets.
• Escalation: Coordinate with technical, product, or billing teams to resolve complex cases and follow up until closure.
• Data Logging: Maintain accurate records of all customer interactions and transactions in CRM systems like Zendesk, Freshdesk, or Salesforce.
• Feedback Collection: Identify recurring customer issues and suggest process improvements to enhance the overall customer experience.

Required Skills & Qualifications

• Communication: Exceptional written English with a strong grasp of email etiquette, grammar, and professional tone.
• Technical Proficiency: Ability to use customer support software and basic computer applications (MS Office, Google Workspace).
• Typing Speed: Typically requires a speed of 50–70 WPM for high-efficiency environments.
• Soft Skills: High levels of patience, empathy, and the ability to work under pressure.
• Education: Minimum of a high school diploma; a Bachelor’s degree is often preferred for international BPO or SaaS roles.
• Age criteria 18 to 29 years

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,275.37 - ₹32,352.59 per month

Work Location: In person