Key Job Responsibilities

• Email Management: Promptly read, analyze, and respond to client emails regarding account issues, transactions, or product inquiries.
• Complaint Resolution: Handle and resolve customer complaints, including level 1 escalations, within defined Turnaround Time (TAT).
• Product Knowledge: Provide accurate information on banking products/services (loans, cards, accounts).
• Data Accuracy: Maintain accurate, detailed records of all client interactions in the CRM system.
• Compliance: Adhere strictly to data privacy, security protocols, and internal banking communication guidelines.
• Escalation Handling: Route complex issues to relevant internal teams and follow up for resolution.

Required Skills and Qualifications

• Education: Graduate in any discipline.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person