We are looking for a Email & Chat Support Executive to join our team at Sadguru Infotech. The role offers ₹24,500 - ₹32,500 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job
Please go through the FAQs to get all answers related to the given Email & Chat Support Executive job
What skills and experience do you need for this Email & Chat Support Executive job?
Ans : To apply for this Email & Chat Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.

How much can you earn in this position?
Ans : You can earn between ₹24,500-₹32,500 per month in this Email & Chat Support Executive position.

What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift.

Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shastri Nagar, Meerut.

How many vacancies are there for this Email & Chat Support Executive job?
Ans : There are 5 vacancies for this Email & Chat Support Executive role.

Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.

What work will you do in this role?
Ans : As a Email & Chat Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.

What is the job location for this position?
Ans : The job location for this Email & Chat Support Executive position is Shastri Nagar, Meerut.

Who is the right fit for this Email & Chat Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Email & Chat Support Executive job.

What makes this Email & Chat Support Executive job a good opportunity?
Ans : This Email & Chat Support Executive job is a good opportunity as it offers a salary between ₹24,500-₹32,500 per month. This is a Full Time job and has 5 openings.

Candidates can call HR for more info.