Position Description:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: EDI Java Support Analyst – Healthcare

Position: Support Analyst

Experience: 3 – 7 Years

Category: Application Support / Healthcare IT

Main location: Bangalore / Chennai / Hyderabad

Position ID: J0326-0540

Employment Type: Full Time

Education Qualification: Bachelor’s degree in Computer Science or related field or higher with minimum 3+ years of relevant experience.

Position Description:

We are looking for an experienced EDI Java Support Analyst with strong expertise in Healthcare EDI transactions and production support. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving issues related to HIPAA X12 transactions and Java-based EDI applications. This role requires strong analytical skills, SQL proficiency, and experience in handling healthcare production environments.

Your future duties and responsibilities:

Provide L2/L3 production support for Healthcare EDI applications.

Monitor and support HIPAA X12 transactions such as 834, 835, 837, 270/271, and 276/277.

Analyze and troubleshoot EDI transaction failures, mapping errors, and data discrepancies.

Use SQL to investigate data issues, perform reconciliation, and validate transaction processing.

Support Java-based EDI applications by identifying defects and coordinating fixes with development teams.

Perform root cause analysis (RCA) and implement preventive measures.

Coordinate with business stakeholders, trading partners, and internal teams to resolve incidents within SLA.

Maintain documentation for incidents, known issues, and support procedures.

Required qualifications to be successful in this role:

Must-Have Skills:

Strong hands-on experience in Healthcare EDI (HIPAA X12 standards).

Good understanding of Java applications (support perspective).

Strong SQL skills for data analysis and troubleshooting.

Experience in production support (L2/L3 environment).

Understanding of healthcare payer/provider workflows.

Strong analytical and problem-solving skills.

Good communication and stakeholder coordination skills.

Good-to-Have Skills:

Experience with EDI tools such as EDIFECS, IBM Sterling, or Informatica.

Knowledge of ITIL processes and incident management tools.

Exposure to REST/SOAP APIs and integration troubleshooting.

Experience working in rotational or 24/7 support environments.

Skills:

• English
• Insurance

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.