Director – PMO (Transfer Agency and AML Operations)

india, Karnataka, Bengaluru

Full–time

Posted on: 3 days ago

14 - 22 Years

1 Opening

Bengaluru

Role description

AML – Financial Crime

GT INDUS Anti-Money Laundering (AML) services are designed to help organizations comply with AML regulations and prevent financial crimes. It provides end to end solutions with effective tools and procedures to enhance organizations' regulatory compliance standards to establish a sound AML compliance program and control framework. Our team of AML & Financial Crimes experts helps clients in assessing their BSA /AML & OFAC Program, identify key risk areas and recommend remediation measures in accordance with applicable regulations. The team is also equipped to assist clients in various components of their AML Program and Regulatory responses.

Job Description:

We are seeking an accomplished Site Lead & Head of PMO to provide strategic leadership across our AML/KYC operations within Transfer Agency. This senior role has full responsibility for site performance, workforce strategy, delivery governance, operational resilience, and senior‑level stakeholder engagement across onshore and offshore teams. The role requires a seasoned leader capable of scaling large teams, driving transformation, overseeing complex multi‑jurisdictional AML programs, and representing the site at executive governance forums.

Location: Bangalore, India.

Key Job Responsibilities:

Team Oversight & Leadership
  • Serve as the senior-most leader for the 1LOD AML/KYC operations site, accountable for client delivery, regulatory alignment, operational performance, workforce strategy, and culture.
  • Provide executive leadership to 7–10 AML/KYC Managers and large multi-tiered teams; drive talent development, succession planning, and organizational scalability.
  • Champion a high‑performance, risk‑aware, and client‑centric culture aligned with global standards and firm values.

  • Program & Governance Management
  • Design and own the PMO governance framework for all AML/KYC workstreams, including project oversight, compliance delivery programs, remediation work, and operational change initiatives.
  • Lead enterprise‑level reporting, KPI frameworks, controls monitoring, and senior leadership dashboards.
  • Shape strategic initiatives to enhance transformation, automation, and operational standardization.

  • Stakeholder & Onshore Engagement
  • Act as the primary onshore/offshore interface for global leaders, client executives, and project sponsors.
  • Represent the site in senior governance committees, regulatory discussions, and executive steering forums.
  • Manage complex escalations end‑to‑end, driving proactive issue resolution and cross‑functional alignment.

  • Regulatory Alignment & Risk Management
  • Oversee consistent implementation of AML/KYC policies, client-specific requirements, and financial crime directives.
  • Ensure teams are audit-ready, aligned with internal standards, and compliant with regulatory expectations.
  • Support remediation plans, regulatory change requests, and internal/external audit reviews.

  • Reporting & Analytics
  • Consolidate and review reporting output from manager-level teams for accuracy, timelines, and stakeholder requirements.
  • Drive reporting enhancements, dashboards, and metrics tracking across teams.

  • Process Excellence & Continuous Improvement
  • Lead initiatives to improve operational performance, productivity, and standardization across AML/KYC functions.
  • Identify risks, gaps, and inefficiencies and implement solutions in coordination with leadership.

  • Qualifications & Skills:
  • Experience: 14+ years in AML/KYC, Fund Administration (e.g., Transfer Agency), Institutional Banking, Scale AML and KYC First Line Operations, or related financial services governance roles. Big 4 or a multinational organization experience is essential.
  • Qualifications/ Certification: Bachelor's degree in business, accounting finance, or equivalent. Certified in Anti-Money Laundering Specialist (ACAMS) or equivalent qualification is preferable.
  • Leadership: Proven senior leadership experience managing managers and multi-tier global teams.
  • AML/KYC Hands-on Expertise: Strong subject matter knowledge to guide, challenge, and support operational teams.
  • PMO/Program Management Skills: Expertise in program governance, transformation, and change management.
  • Stakeholder Management: Strong capability to partner with onshore teams, senior leadership, and cross-functional departments. Strong ability to engage senior global stakeholders.
  • Organizational Strength: Ability to manage multiple teams, projects, and priorities in a fast-paced environment. Background in process optimization, regulatory change, risk management, and resilience.

  • Additional Attributes:
  • Excellent communication and presentation skills for senior management and client interaction.
  • Strong decision-making abilities and proactive problem-solving orientation.
  • Experience in driving change, transformation initiatives, or operational scaling.
  • Ability to foster collaboration, compliance discipline, and performance culture across teams.

Skills

AML/KYC, Fund Administration (e.g., Transfer Agency), Institutional Banking, Scale AML and KYC First Line Operations, or related financial services governance roles

About Grant Thornton INDUS

‘Grant Thornton INDUS’ comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn’t just what we do – it’s how we do it. We support and enable the firm’s purpose of making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton’s access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India – Bengaluru and Kolkata