Profile: Customer Success Executive Success

Location: New Delhi (Tilak Nagar)

Experience: 0 to 2 years

Position Type: Full-time

Work from office

Education: Graduation is computer or IT subjects or done Digital Marketing Course

Salary – 2.5 LPA – 4.5 LPA

Visit our website - https://www.makkpress.in/

About the Role

We are looking for customer-first, detail-oriented Customer Success Executives who are passionate about helping users succeed with SaaS products.

At MakkPress Technologies, we build multiple SaaS applications designed for website owners and e-commerce businesses across platforms such as Shopify, BigCommerce, Magento, and more. Our user base is global, with a strong presence in the US, UK, and Europe.

This role is ideal for someone at an early stage of their career who is eager to learn the SaaS ecosystem, work closely with real customers, and play a direct role in improving product adoption, customer satisfaction, and retention.

You will act as a bridge between our users and product teams, ensuring customers receive timely support, clear guidance, and a smooth overall experience with our products.

What You’ll Do

• Be the first point of contact for customers using our SaaS apps
• Help users understand features, onboarding steps, and best practices
• Ensure customers see real results from our tools (SEO, UX, conversions, etc.)

Actively work on:

• Customer satisfaction (NPS)
• Product adoption
• Retention and renewals
• Upsells via value (not force)
• Troubleshoot basic issues and coordinate with the product/dev team when needed
• Collect customer feedback and share insights with founders and product teams

Help create:

• Case studies
• Testimonials
• Feature use-cases
• Represent MakkPress apps positively in communities, emails, and support channels

Who This Role Is For

• Fresher or up to 2 years of experience (support, customer success, marketing, SaaS, or tech roles)
• Good written and spoken English communication
• Comfortable using:
• Google Sheets / Excel (basic level is enough)
• Support tools, dashboards, or CRMs (or willing to learn)
• Someone who:
• Enjoys talking to people
• Thinks in solutions, not excuses
• Is curious about SaaS, startups, and growth
• Takes ownership and follows things through
• Prior SaaS experience is a plus, but not mandatory

What You’ll Get:

– Insurance Coverage

– 12 Casual Leaves

– Monthly “Fun Friday” Activities

– Unlimited LinkedIn Learning

– Clear paths for growth in a dynamic, supportive team

– 5 Days Working (Mon–Fri)

Share your CV on WhatsApp: 8882698961

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹32,000.00 per month

Benefits:

• Health insurance

Work Location: In person