1. Overview:

The Desktop Network EUC IT Support provides technical support and assistance to users with desktop and network issues within an enterprise environment. The primary objective is to ensure seamless functionality of desktop devices and network connectivity, providing a reliable and productive workspace for users.

2. Key Responsibilities:

• Troubleshooting and resolving desktop hardware, software, and network problems

• Providing technical support via phone, email, or in-person

• Maintaining and updating desktop operating systems, applications, and drivers

• Configuring and troubleshooting wired and wireless networks

• Implementing and maintaining active directory policies and user accounts

• Performing hardware installations, upgrades, and repairs

• Monitoring and diagnosing network connectivity issues

• Managing and resolving user requests for IT support

3. Technical Skills:

• Proficient in troubleshooting desktop operating systems (Windows, macOS)

• Knowledge of networking protocols (TCP/IP, DNS, DHCP)

• Experience with wireless technologies (WiFi, Bluetooth)

• Familiarity with Active Directory and user management

• Understanding of hardware components and peripherals

• Excellent troubleshooting and analytical skills

4. Required Qualifications:

• High school diploma or equivalent

• 2-4 years of experience in desktop support or a related field

• CompTIA A+ or equivalent certification

5. Skills & Experience:

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Excellent problem-solving and customer service skills

• Proficiency in using desktop support tools and diagnostic software

• Experience with laptop support, hardware implementation, and operating system deployments