Job Description

Job Summary

We are looking for an experienced and detail-oriented Desktop Engineer to join our IT team. The ideal candidate will be responsible for providing end-user desktop support, managing IT operations, handling IT billing activities, and ensuring adherence to IT compliance standards. This role requires strong troubleshooting skills, attention to detail, and a proactive approach to maintaining efficient and reliable IT systems.

Key Responsibilities

Desktop Support

• Provide hands-on technical support for hardware, software, and peripheral issues across desktops, laptops, and mobile devices.
• Install, configure, and troubleshoot operating systems (Windows/macOS) and standard applications.
• Respond to and resolve user-reported incidents and service requests within defined SLAs.
• Manage user accounts, permissions, and profiles in systems such as Active Directory.
• Perform routine maintenance, system updates, and performance optimization of desktop environments.

IT Operations

• Monitor and maintain IT infrastructure to ensure the availability and performance of end-user systems.
• Support procurement, deployment, and lifecycle management of IT assets.
• Coordinate with network and server teams for escalations and advanced technical troubleshooting.
• Maintain documentation of IT procedures, configurations, and incident resolutions.

IT Billing

• Track and manage IT-related expenses including hardware purchases, software licenses, and subscriptions.
• Coordinate with vendors and internal teams for procurement and invoice processing.
• Prepare reports related to IT spending, budget utilization, and future IT requirements.

IT Compliance

• Ensure adherence to internal IT policies and industry compliance frameworks.
• Conduct regular audits to ensure systems and processes meet security and compliance standards.
• Assist in implementing data protection measures and monitoring compliance-related risks.
• Stay updated with industry regulations and implement necessary compliance updates.

Required Skills & Qualifications

• 2–6 years of experience in Desktop Support / IT Operations roles.
• Strong knowledge of Windows and macOS operating systems and troubleshooting methodologies.
• Experience with IT asset management and procurement processes.
• Familiarity with IT compliance frameworks such as ISO 27001 or GDPR.
• Hands-on experience with IT Service Management (ITSM) tools for incident and ticket management.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for effective end-user support.

Preferred Qualifications

• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
• Basic knowledge of network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with remote support tools and Mobile Device Management (MDM) solutions.
• Exposure to IT budgeting and financial tracking tools.

Job Snapshot

Updated Date

09-03-2026

Job ID

AvaadaJob686

Department

Information Technology

Location

Noida 62 A, Noida, Uttar Pradesh, India ..+ 1

Experience

2 - 6 Years

Employee Type

Permanent