Job Description

Job Title: Delivery excellence FAO

Location: Mumbai/Chennai/Bangalore

Job Description

Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.

Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence, etc would be an advantage

LSS Black or Master Black belt must. Agile, Digital competencies and PMP certifications would be an advantage.

At least 4 years of experience as Lean Six Sigma or Transformation professional for FAO, SCM, HRO processes is must.

To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.

To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives

To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices

To drive business process improvements leveraging Lean Six Sigma

Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.

Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.

Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.

Drive innovation and automation projects to deliver award winning case studies in internal and external forums.

Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.

Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.

Skills Required

RoleDelivery Excellence - Manager/Sr Manager-Mumbai/Chennai/Bangalore

Industry TypeITES/BPO/KPO

Functional Area

Required Education BCOM, B. COM

Employment TypeFull Time, Permanent

Key Skills

• FAO
• FINANCE &ACCOUNTS
• FINANCE ACCOUNTING
• LEAN METHODOLOGIES
• PROCESS EXCELLENCE
• PROCESS EXCELLENCE
• GEN AI
• PROCESS IMPROVEMENT
• SIX SIGMA
• SIX SIGMA BALCK BELT
• SIX SIGMA BLACK BELT (BB) CERTIFICATION
• SIX SIGMA GREEN BELT

Other Information

Job CodeGO/JC/2542/2026

Recruiter NameHemalatha