Job Description
Key Responsibilities:
Voice Process:

• Make or receive calls to/from insurance companies or healthcare providers regarding claims.
• Follow up on pending claims, denials, or rejections.
• Clarify claim status and resolve billing issues.
• Maintain call logs and update claim statuses in the system.
Non-Voice Process:

• Handle claim-related correspondence via emails or chat.
• Work on claim rejections, denials, and resubmissions.
• Perform quality checks and update records in the billing system.
Data Entry (Medical Billing):

• Accurately input patient demographics, CPT/ICD codes, and insurance details.
• Review and enter charge sheets, EOBs, and other billing documents.
• Ensure data is entered without errors and in compliance with HIPAA and billing guidelines.
Eligibility & Requirements:

• Education: Graduate or Diploma in any stream (Life sciences, commerce, or healthcare background preferred).
• Freshers are welcome; prior BPO/RCM experience is an added advantage.
• Good communication skills (for Voice roles).
• Typing speed of 3035 WPM with high accuracy (for Non-Voice/Data Entry roles).
• Basic knowledge of medical terminologies, ICD, and CPT codes is a plus.
• Willingness to work in night shifts (US shift hours).
• Good analytical and problem-solving skills.