Overview Rapiscan Systems an OSI Systems Inc company designs manufactures and markets security and inspection systems worldwide Our products are used to inspect baggage cargo people vehicles and other objects for weapons explosives drugs and other contraband Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports border crossings railway stations seaports and terminals government and military installations and nuclear facilities As the world s leading security screening provider Rapiscan Systems provides state-of-the-art products solutions and services to meet our customers most demanding threat detection needs Customer Service Support Interacts with customers company sales and or service representatives to handle a variety of pre-sales or post-sales service functions Receives customer requests and prepares documents trouble tickets related to processing returns RMA servicing and exchanges Updates databases with status of returned materials issues and accounts for returns inventory Records and reports the status of equipment returns repairs replacements sales orders and delivery schedules Ensure service information accessible by sorting and filing documents forms May schedule field service repair calls Handles requests for additional company materials Maintains records of returns schedule changes product enhancements or changes and product pricing and resolves return credit problems Responsibilities Receives customers requests by telephone email or chat analyzes requests provides information requested or ascertains who best can provide the information and routes the request to the proper person Analyzes transactions corrects records and adjusts errors Searches company records under ZIP code name account number etc using Navision hard copy documents requisition information etc from factory Traces status of orders through Purchasing Department Escalations management to resolve customer issues Resolves customer questions related to orders takes orders as needed Maintains liaison with other departments for order completion Create orders mails information and similar data to customer as required Responds to customers requests via telephone or mail electronic mail or personal computer when necessary Contacts customers or technicians to ascertain clarifying information on orders Have knowledge of product line prices delivery time drop ship items various services and similar data as required Prepares and forwards preliminary paperwork to RMA Returns and Replacements on problem orders Uphold the company s core values of Integrity Innovation Accountability and Teamwork Demonstrate behavior consistent with the company s Code of Ethics and Conduct It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem Duties may be modified or assigned at any time to meet the needs of the business Qualifications a Should have experience of atleast 2 years of working in an international Call Center b Fluent in english both Verbal and written c Versatile to work in rotational shifts d Flexible to work 6th day additional day if needed