Job Description:

We are looking for energetic and customer-focused individuals to join our support team. As a Customer Support Representative, you will interact with customers via phone, chat, or email to resolve queries, provide information, and ensure customer satisfaction.

Responsibilities:

• Answer incoming calls and respond to customer emails/chats.
• Make outbound calls to follow up or confirm information.
• Provide accurate product/service information.
• Record customer interactions in the CRM system.
• Work closely with internal teams to resolve customer concerns.
• Key Responsibilities:
• Handle inbound and outbound customer calls in a professional manner.

Job Requirements:

• Age: 18 to 35 years
• Education: Minimum 12th pass or equivalent; graduates preferred.
• Communication Skills: Good command of English and/or local language(s)
• Experience: Freshers and experienced candidates are welcome.
• Computer Skills: Basic knowledge of MS Office and typing.
• Respond to customer inquiries via voice and non-voice channels (calls, emails, chat).
• Resolve product or service issues by clarifying customer complaints and providing appropriate solutions.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet individual and team performance targets.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,620.65 - ₹20,798.27 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person