Location: Remote Company - TalentGum
Employment Type: Full-time
Role: Executive – Customer Support

TalentGum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.

We are looking for a proactive and people-oriented Customer Support Executive who can manage daily operations, lead a support team, and handle customer escalations with empathy and efficiency. The ideal candidate is a strong communicator with hands-on experience in team management and process coordination.

Handle customer queries via calls, chats, and emails in a timely and professional manner

• Resolve customer complaints and provide appropriate solutions within defined timelines
• Maintain accurate records of customer interactions in CRM systems
• Coordinate with internal teams (Sales, Operations, Academics) for issue resolution
• Ensure adherence to defined SLAs and service quality standards
• 1–2 years of relevant experience in customer support, or team management
• Experience in EdTech, service-based, or customer-centric organizations
• Prior experience handling customer escalations and conflict resolution
• Familiarity with CRM tools or support ticketing systems

Opportunity to lead and grow a high-impact team

• Collaborative and supportive work culture
• Scope for learning, ownership, and career growth