Job Responsibilities:

• Handle inbound & outbound calls, emails, and chats from international customers.

• Provide accurate information and resolve customer queries related to products, services, and policies.

• Troubleshoot technical or non-technical issues efficiently.

• Maintain a high level of professionalism and empathy in all customer interactions.

• Document customer interactions and update CRM systems.

• Escalate unresolved issues to the appropriate internal teams.

• Ensure first-call resolution (FCR) and meet customer satisfaction (CSAT) targets.

• Adhere to process compliance, quality standards, and service level agreements (SLAs).

Key Skills & Requirements:

• Graduate / Undergraduate (any stream) – Freshers or experienced candidates can apply.

• Excellent communication skills in English (verbal & written).

• Strong problem-solving and interpersonal skills.

• Ability to work in a fast-paced, dynamic international environment.

• Comfortable with rotational shifts & offs (24/7 work environment).

• Basic knowledge of MS Office & CRM tools is an advantage.

• Prior experience in international voice/non-voice process will be preferred.