Job Title: Customer Support Executive – Back Office / Semi Voice
Employment Type: Full-Time / Permanent
Location: Coimbatore
Industry : Gems & Jewellery

Role Overview
We are looking for dynamic and customer-focused professionals to join our Customer
Support team. The role involves handling both voice and non-voice interactions, ensuring timely resolution of customer queries and delivering a seamless customer experience.

Key Responsibilities
● Respond to customer queries via chat and semi-voice support
● Assist customers with online orders and e-commerce sales
● Provide accurate product and order-related information
● Update customer details and reports using internal systems
● Coordinate with internal teams for order processing and issue resolution
● Maintain high customer satisfaction and conversion standards

Required Skills

• Good communication skills in English, Malayalam & Tamil
• Basic computer knowledge: MS Word, Excel & Google Sheets
• Typing speed proficiency for non-voice roles
• Customer service or e-commerce experience preferred
• Freshers with good communication skills can also apply

Work Schedule

• 6 days working.
• No night shift
• Week off on rotational basis

Interested candidates can send their updated resume to sourcing@affable.in or contact us on 9539551003

Work Location: In person