Job Title: Customer Support Associate (CSA)
Department: Accounts / Customer Support
Experience: 0–3 Years
Location: As per company requirement

Job Summary

We are looking for a Customer Support Associate with knowledge of Tally to assist customers with accounting-related queries, maintain financial records, and provide support for billing and documentation. The candidate should have basic accounting knowledge and experience working with Tally ERP / Tally Prime.

Key Responsibilities:

• Handle customer queries related to billing, invoices, and accounts.
• Maintain daily accounting entries in Tally.
• Generate and manage invoices, receipts, and purchase/sales entries.
• Assist customers with payment follow-ups and account statements.
• Maintain accurate customer and financial records.
• Coordinate with the accounts team and sales team for order and payment processing.
• Resolve customer complaints professionally and maintain good customer relationships.
• Prepare basic reports such as sales reports, outstanding reports, and ledger reports from Tally.

Required Skills;

• Basic knowledge of Tally ERP / Tally Prime.
• Understanding of accounting concepts (ledger, GST, invoices, vouchers).
• Good communication and customer handling skills.
• Basic knowledge of MS Excel and MS Office.
• Attention to detail and good organizational skills

Educational Qualification:

• B.Com / M.Com Only.
• Certification or training in Tally with GST mandatory.

Preferred Qualifications:

• Experience in billing, accounting support, or customer service.
• Knowledge of GST billing and filing basics).

Job Type: Full-time

Work Location: In person