🚀 Hiring Now | Customer Success Associate / Customer Support Executive – Chat/Voice Process

📍 Location: Gurgaon

🕒 Shift: 24/7 Rotational Shifts (Night Shifts Included)

📅 Working Days: 5 Days Working | 2 Weekly Offs

🚕 Cab Facility: Available (Within Hiring Zone)

💼 Experience Required: Minimum 6 Months (Mandatory BFSI Experience)

🎯 Eligibility Criteria

🎓 Graduate / Undergraduate

💬 Minimum 6 months BFSI experience (Mandatory)

⌨ Typing Speed: Minimum 35 WPM

💻 Ability to handle 2+ concurrent chats

🗣 Excellent English Communication (Verbal & Written)

🔎 Key Responsibilities

Handle customer queries via chat process professionally and efficiently

Manage multiple live chats simultaneously

Provide accurate information related to financial products & services

Ensure high customer satisfaction & quality compliance

Achieve defined KPIs and productivity targets

🌟 Ideal Candidate Profile

✔ Customer-centric mindset

✔ Strong multitasking & comprehension skills

✔ Comfortable working in rotational/night shifts

✔ Immediate joiners preferred