Location: Bangalore, India - US Time Zone - Night Shift

Experience:2+ years | Market: US |

Mandatory: Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market.

About US: Our SaaS solutions help insurance companies in the US make smarter, faster decisions by optimizing underwriting processes, reducing risk, and improving premiums. As we expand, we're now looking for a Customer Success Manager who can own relationships, drive outcomes, turn satisfied users into long-term partners, and lead strategic business development efforts.

What You'll Do 

● Be the face of the company post-sale — leading customer relationships and ensuring ongoing value delivery.

● Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.

● Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption.

● Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in.

● Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset.

● Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives.

● Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust.

● Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience.

● Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For

● Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market.

● Proven track record managing mid to high ACV accounts ($60K–$200K) with strong stakeholder engagement.

● Strong background in engineering services sales, SaaS, or AI-driven business solutions.

● A mindset defined by customer obsession, speed, and ownership — you go the extra mile.

● Excellent communication, relationship-building, and organizational skills.

● Bonus: Experience working with AI-powered products or in fast-paced startup environments.

Why Join ? 

● Competitive base salary with performance-based incentives.

● Opportunity to work with cutting-edge AI solutions in Insurtech.

● Work with a fast-growing, YC-backed startup in a high-impact role.

● Collaborative and dynamic work culture with high career growth potential.

If you’re a strategic thinker, sales-driven, and passionate about AI-powered solutions, join us and help shape the future of AI in underwriting!