We are looking for a dedicated 'Customer Support Executive' to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage.

Selected Intern's Day-to-day Responsibilities Include

• Provide support to schools/colleges for our ERP software.
• Handle customer queries via call, WhatsApp, email, and ticketing system.
• Troubleshoot issues and coordinate with the technical team for resolutions.
• Maintain daily follow-up logs and close tickets within timelines.
• Guide users on product features and ensure a smooth onboarding.
• Prepare daily activity reports.

7 On site Training

About Company: We are a technology organization working in multiple domains like ed-tech and finance. We are working on multiple products.