As a Customer Service Associate in TE Connectivity's Industrial Business Unit, you will be responsible for delivering outstanding customer service and support. Your role will involve handling inquiries in the form of cases in salesforce application, maintaining orders in SAP, and addressing any issues or concerns that may arise. You will work closely with other team members and our internal departments to provide comprehensive service and support.
This position serves as the central point of contact for assigned customer accounts, managing end-to-end operational requirements—from pre-order inquiries and quotations to post-order support and resolution. Interact with customers via phone, email, and chat to provide timely, accurate, and professional support on products, services, quotations, order status, pricing, quantity discrepancies, and general inquiries.
~ Extraordinary Customer Experience (ECE):

Deliver consistent, high-quality customer interactions to enhance the overall customer journey. Actively contribute to achieving key performance indicators such as STR, CES, FCR, and efficiency.

• Develop and maintain strong knowledge of TE Connectivity products, services, and processes to confidently support customer needs and provide value-added guidance.
• Accurately record customer interactions, cases, orders, and resolutions in CRM systems (e.g., SAP, Salesforce) to ensure data integrity and transparency.
• Partner closely with Sales, Logistics, Supply Chain, Pricing, Finance, and Planning teams to ensure seamless service delivery and effective issue resolution.

~ Voice Support Operations:

Handle inbound and outbound customer calls using Cisco Webex and other communication platforms in a professional and customer-focused manner.

• Identify opportunities to improve customer service processes, reduce inefficiencies, and enhance the overall customer experience through proactive suggestions and initiatives.
• Actively participate in training programs, knowledge-sharing sessions, and process improvement projects to continuously enhance skills and grow within TE Connectivity.

~ Compliance & Quality Assurance:

Ensure all customer service activities are executed in compliance with company policies, internal controls, and industry regulations, maintaining high standards of quality and professionalism.
Minimum bachelor's degree in any discipline (Business, Commerce, or related fields preferred).
Experience: Minimum 1–2 years of experience in a customer service, order management, or support role (B2B environment preferred).
Communication: Good communication skills in Italian and excellent proficiency in both spoken and written English are mandatory.
Prior experience working with international customers or global teams is an added advantage.
Basic understanding of order-to-cash (O2C) or customer service processes is preferred.
Willingness to work in a fixed shift (12:00 PM – 9:00 PM) and in a fast-paced corporate environment.
Working knowledge of CRM/ERP tools such as SAP, Salesforce, or similar customer service systems.
Excellent verbal and written communication skills in Italian & English language.
Integrity, Accountability, Inclusion, Innovation, Teamwork
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
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Competitive Salary Package
Performance-Based Bonus Plans
Employee Stock Purchase Program
Community Outreach Programs / Charity Events
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. All legitimate job openings are posted exclusively on our official careers website at te.If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
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