Company Name:

Apna (On behalf of Muthoot Fincorp Limited)

Job Title

Customer Service Representative

Organisation Type

Company

Sector

Other Service Activities

Functional Area

Others

Functional Role

Others

Job Description

Key Job Responsibilities: To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers, and potential customers Achieve desired level of productivity to meet & contribute towards branch profitability targets. Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Conduct promotional activities for marketing and drive referral programs for customer acquisition Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Digital Mindset Relationship Building Process Knowledge/ Orientation Effective Time Management Cross Selling / Upselling Skills Business Development Communication Skills Proficiency in local language and English Role Requirements Educational Qualification Graduate Experience 1 year experience in lending / financial services

Additional Information Total Experience (in years) 1 - 31 Job Location Kancheepuram Key Skills Customer Support, Field Sales, B2C Sales, Life Insurance, area sales, Mortgage Loans, Housing Loan, Loan Against Property, Personal Loans, Mortgage Loan Sales, vehicle loans, gold Loan Sales, LAP (Loan against property), Branch Coordination, Mortgage Advisory Nature of job Full Time Salary (₹) 13000 - 20000 Salary/Wage Type Monthly Gender Preferences Any Ex-Servicemen preferred No Number of Openings 1