As a Quality Analyst at our company, your role involves conducting audits to ensure adherence to compliance standards and soft skill regulations. You will be responsible for identifying areas of excellence and specific behavioral gaps for improvement, participating in team calibration sessions, and collaborating with operations to resolve call quality issues and provide constructive feedback.

Key Responsibilities:
- Call Auditing: Conduct audits to ensure adherence to compliance standards and soft skill regulations.
- Performance Monitoring: Identify areas of excellence and specific behavioral gaps for improvement.
- Calibration: Participate in team calibration sessions to align performance expectations.
- Issue Resolution: Collaborate with operations to resolve call quality issues and provide constructive feedback.

Qualification Required:
- Experience: Minimum 6 months to 6 years in a BPO or international customer service role.
- Domain Knowledge: Solid understanding of call monitoring, auditing frameworks, and calibration processes.
- Skills: Exceptional English communication (verbal and written) with the ability to coach agents effectively.
- Attributes: High accuracy, attention to detail, and the ability to work independently with minimal supervision.

If you have experience in BPO quality auditing and can provide impactful feedback, we invite you to join our team to drive excellence in customer service. As a Quality Analyst at our company, your role involves conducting audits to ensure adherence to compliance standards and soft skill regulations. You will be responsible for identifying areas of excellence and specific behavioral gaps for improvement, participating in team calibration sessions, and collaborating with operations to resolve call quality issues and provide constructive feedback.

Key Responsibilities:
- Call Auditing: Conduct audits to ensure adherence to compliance standards and soft skill regulations.
- Performance Monitoring: Identify areas of excellence and specific behavioral gaps for improvement.
- Calibration: Participate in team calibration sessions to align performance expectations.
- Issue Resolution: Collaborate with operations to resolve call quality issues and provide constructive feedback.

Qualification Required:
- Experience: Minimum 6 months to 6 years in a BPO or international customer service role.
- Domain Knowledge: Solid understanding of call monitoring, auditing frameworks, and calibration processes.
- Skills: Exceptional English communication (verbal and written) with the ability to coach agents effectively.
- Attributes: High accuracy, attention to detail, and the ability to work independently with minimal supervision.

If you have experience in BPO quality auditing and can provide impactful feedback, we invite you to join our team to drive excellence in customer service.