Customer Service Head – HVAC

Location: Kurla, Mumbai
Employment Type: Full-Time
Experience: 8-10 Years

About the Company:

ACME MEP Services is a leading provider of Mechanical, Electrical, Plumbing (MEP) and HVAC solutions, delivering high-quality engineering services across commercial, residential, and industrial projects.

About the Role:

ACME MEP Services is seeking an experienced Customer Service Head – HVAC to lead post-sales service operations, manage AMC portfolios, and drive customer satisfaction initiatives.

This role requires strong leadership capabilities, technical expertise, and the ability to manage service teams while ensuring high-quality service delivery.

Key Responsibilities:

• Lead HVAC service operations including maintenance, repairs, and AMC services
• Manage and grow AMC (Annual Maintenance Contract) portfolio and service revenue
• Ensure timely service delivery as per SLAs and client expectations
• Handle key client relationships and resolve escalations effectively
• Develop and implement service processes, SOPs, and performance metrics
• Monitor field teams to ensure productivity and quality standards
• Drive customer satisfaction and retention strategies

Requirements:

• Bachelor’s degree in Mechanical Engineering or a related field
• 10–15 years of experience in HVAC service operations
• Strong experience in AMC management and service team handling
• Experience in commercial HVAC systems such as VRF, chillers, AHUs, and ducting
• Proven leadership and team management skills

Key Skills:

• Strong technical knowledge of HVAC systems
• Customer relationship management
• Service operations and SLA management
• Team leadership and problem-solving
• Communication and stakeholder management

What We Offer:

• Competitive salary package
• Leadership role with high responsibility
• Opportunity to manage large-scale HVAC operations
• Growth-oriented and dynamic work environment

Pay: ₹80,000.00 - ₹90,000.00 per month

Work Location: In person