Overview:

The Customer Service Executive Trainee will provide exceptional customer service, resolve inquiries, and assist in lead generation and Telecalling to support the sales team.

Key Responsibilities:

• Answer calls, emails, and live chats promptly.

• Resolve customer issues and provide product information.

• Process orders and maintain accurate customer records.

• Identify potential leads and engage with clients to promote products.

• Support the sales team with proposals and follow-ups.

Required Qualifications:

• High school diploma or equivalent.

• 0 - 6 months of experience in customer service or a related field.

Skills:

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities.

• Proficient in Microsoft Office and CRM software.

• Detail-oriented and able to manage multiple tasks.