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Customer Service Executive - Sales - UCV Finance - Motor Finance - Sales - Vasai - Mundapat Residency - CSE (Vasai-Virar)

india, Maharashtra, Virar

Full–time

Posted on: 6 days ago

Key Accountabilities:

Lead Generation
  • Generates lead for deals through interactions with DSE or through channel
    • partners/open market

    Customer Relationship Management
  • End to end customer relationship management including explaining product
    • offerings and resolving sales queries
  • Cross-selling product offerings to customers
  • Educates customer with information to build their understanding of issues and
    • capabilities
  • Goes beyond their day to day work to assist customers in a positive manner

    • Dealer Relationship Management
  • Maintaining relationship with assigned dealer

    • Deal Processing
  • Collecting all pre-sanction and post sanction documents and performing
    • accurate data entries (RSPM, SAGE etc)
  • Internal Stakeholder Management
  • Interact with operations and credit team in order to ensure smooth processing
    • of loan applications

    KPIs:

    1. Units Disbursed
    2. 1st EMI Resolution
    3. RC Collection

    Qualification: Any Graduate Experience: 0-2 years’ work experience only in
    Vehicle Sales

    Skills & Competencies

    Functional Competencies
  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
  • Product Knowledge

    • Behavioural Competencies
  • Execution Excellence
  • Customer Centricity