About the job:
Key Responsibilities:

1. Respond promptly to user queries via email, chat, WhatsApp, social media, and support portals.

2. Assist players and teams with registration, account setup, payments, and tournament details.

3. Troubleshoot common platform issues related to user accounts, league schedules, and registrations.

4. Help users complete player registration, profile creation, and document submission.

5. Coordinate with internal teams such as billing, technical support, and event operations to resolve issues.

6. Guide users regarding payment confirmation, receipts, refunds (if applicable), and fee structures.

7. Maintain follow-ups until user issues are fully resolved.

8. Ensure all support interactions meet BRPL quality and brand standards.

Documentation & Reporting Responsibilities:

1. Maintain and update FAQs, help articles, and support documentation.

2. Record user feedback and recurring issues in the support system.

3. Prepare basic reports on support trends, common problems, and areas for improvement.

4. Suggest enhancements to user support processes based on real user queries.

Who can apply:

Only those candidates can apply who:

Salary:
₹ 2,01,000 - 2,52,000 /year

Experience:
No experience required

Deadline:
2026-04-15 23:59:59

Other perks:
Informal dress code

Skills required:
MS-Excel, English Proficiency (Spoken) and English Proficiency (Written)

Other Requirements:

Required Skills:

1. Strong communication skills (English and Hindi preferred).

2. Customer-first attitude with empathy and patience.

3. Basic understanding of online platforms and digital systems.

4. Strong problem-solving and multitasking abilities.

5. Ability to coordinate effectively with internal teams.

Experience:

1. 0–2 years of experience in Customer Support, User Support, or Operations Support.

2. Freshers with good communication skills are welcome to apply.

Technical Knowledge Requirement (More Important Than Degree):

1. Basic understanding of online registration and user account systems.

2. Knowledge of digital payment workflows.

3. Familiarity with CRM or support ticket systems (basic level).

4. Understanding of web and mobile platform usage and issue reporting.

About Company:
What comes to mind when you think about cricket? It's usually high-stakes matches, world-class players, big stadiums, etc. The cricket dream has become so big that it seems unachievable by the common man. But if one has the passion and the skill, why shouldn't they have a platform? This is what we want to change with the Beyond Reach Premier League (BRPL). We bring you a fresh T10 tennis ball cricket league format that will transform how cricket is played and experienced. With nationwide trials in place, expect to see raw talent from every corner of the country. Guided by the vision 'Bharat ki League, Bhartiyo ka Sapna,' we have a strong focus on inclusivity, community, sustainability, and, of course, the entertainment factor.